Support
ShowCue support
Help with local audio files, output route, volume, preflight, backups, and feedback.
Contact
Send support requests to info@tomgolbach.de. Useful details include your device, iOS version, app version, output route, and a short description of the affected show or cue flow.
Help
What this support page covers.
FAQ
Short answers to common questions.
Which audio files can I use?
ShowCue works with local audio files that you select or import yourself. If a file is missing, import or replace it again before the event. Streaming services are not part of ShowCue.
What helps with audio output issues?
Before the run, check the iOS output route, test the target speaker or mixer, and watch for output changes during the event.
How should I check volume and preflight?
Run preflight before the event, test device volume, and play critical cues once through the actual output setup.
What should I know about backups?
Keep the original audio files reachable and back up shows or files before the event using the file and sharing features available in your version.
How do I send feedback?
Use the email address on this page and mention which cue, file, or output route was affected.
What belongs in a support email?
Please include your device, iOS version, app version, audio output, and the steps leading to the issue. Diagnostic details are sent only when you submit feedback yourself.